Western Virginia Water Authority
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Current Outages Map
Is there a water line break in your area? Search for your address on our Outage Map to see outages and estimated times of repair.
3/17/2026
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Reservoir Levels
Click to see today's reservoir levels.
3/17/2026
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Dig with Care
Be safe. Call 811 before you dig.
3/17/2026 8:30:00 AM
Mandatory Conservation Action Steps
Stage 2: Mandatory Restrictions Action Steps
As drought conditions worsen, customers are required to reduce their water use. In addition to the steps in place under Voluntary Conservation, the following Mandatory Restrictions will be in place:
- Customers will only be permitted to water shrubbery, trees, lawns, grass, plants or other outdoor vegetation one time per week and only before 10 a.m. and after 7 p.m.;
- Golf courses will only be allowed to be watered before 10 a.m. and after 7 p.m.;
- Washing vehicles except from a bucket or other container not exceeding three-gallons in capacity or with recycled water will be prohibited;
- Washing driveways, sidewalks, exteriors of homes or other outdoor surfaces will be prohibited; however, any person regularly engaged in the business of washing such areas shall be permitted to use water for such purposes as long as the amount of water being used is minimized;
- The operation of any ornamental fountain or similar structure using water will be prohibited;
- The water level in swimming pools may be supplemented only to the extent necessary to preserve structural integrity or to provide for the safe operation of the pool’s chemical feed equipment;
- Restaurants and similar establishments will be prohibited from serving water unless specifically requested by the customer;
- Residential sewer exemption credits will be suspended;
- Flow-testing of fire hydrants will not be permitted; and
- The Authority will assist non-residential customers in developing water conservation plans.
- Customers who do not abide by these mandatory restrictions will be subject to an educational warning letter for the first offense and charged the Authority’s published Administrative Compliance Fee for subsequent offenses.
The Authority reserves the right to modify this plan as conditions change.
If drought conditions worsen, Emergency Restrictions will be enacted.
If you have questions about the Authority's Drought Contingency Plan, please contact Customer Service.
