Our walk-in customer service and payment lobby is closed until further notice.  Please click Payment Options for a listing of all the ways you can pay your bill or call us at 853.5700.

Did You

  • The cost of one bottle of water from a vending machine is equivalent to the cost of drinking 8 glasses of tap water every day for a year.
  • A gallon of water weighs 8.34 pounds.
  • The Water Authority maintains almost 1500 miles of drinking water pipes. If you put them end-to-end, they would stretch from Roanoke to Colorado Springs, CO.
  • At one drip per second, a faucet can leak 3,000 gallons of water per year.
  • Water is the only substance naturally found on earth as a solid, liquid and gas.
  • Over 713 gallons of water go into the production of one cotton T-shirt.
  • The Authority’s Water Pollution Control Plant is regarded as one of the best bird-watching areas in the mid-Atlantic region.
  • The Water Authority maintains over 6,000 fire hydrants in our service area. Fire hydrants are connected to the public drinking water distribution lines, so water from a fire hydrant is drinking water.
  • There are over 23,000 manholes in our service area.
  • Carvins Cove Natural Reserve is the second largest municipal park in the United States.
  • The Authority’s Water Pollution Control Plant covers over 100 acres of land.
  • More people in the world have a mobile phone than have a toilet.
  • The Water Authority treats 19-million gallons of drinking water a day although we have the capacity to treat 56-million gallons per day.
  • The Authority’s Water Pollution Control Plant treats almost 37-million gallons of wastewater a day from all across the Roanoke Valley.
  • There are 51 drinking water storage tanks in our service area. They each hold between 500,000 – 2-million gallons of water.
  • Most of the treated drinking water used in a home is for toilet flushing.

water drops



Wastewater Policies, Applications and Forms

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Wastewater Rules and Regulations


General Forms

Fats, oil and grease (FOG) in wastewater can result in the decreased carrying capacity of sewers due to congealed, cooled grease which coats the inside of the pipes. Once a pipe becomes constricted, the potential for a blockage increases. Blockages can and will eventually cause sanitary sewer overflows.  The FOG Policy is to protect public health by eliminating sanitary sewer system overflows due to FOG and reduce the amount of FOG discharged to the sanitary sewer system while reducing maintenance costs for the Authority’s customers and improving operation of the collection system. Any wastewater, which contains FOG, shall only be discharged into the Authority’s sanitary sewer system under the conditions of this Policy and with a valid FOG discharge permit.

FOG Discharge Policy

FOG Discharge Permit Application

Grease Interceptor Submittal

Preliminary Pretreatment Wastewater Form

Sanitary Sewer Data Sheet

Sanitary Sewer Overflow and Cleanout Policy

Wastewater Rules and Regulations



Regulating Inflow and Infiltration

Private Connection I&I Rules and Regulations

I&I Inspection Request Form

Instructions for Viewing & Printing I&I Letters of Conformity



Septic Haulers Applications and Policies

The Western Virginia Water Authority accepts septic tank discharges from septic haulers with a valid discharge permit between the hours of 7:00 am to 7:00 pm Monday-Friday.

Septic Haulers wishing to discharge at the Roanoke Regional Water Pollution Control Plant must print, sign and submit the Septic Discharge Application and the Septic Deposit and Payment Policy below before a permit will be issued. 

Septic Discharge Application 

Septic Deposit and Payment Policy 

Septic Tank Disposal Fees - see the miscellaneous fees page of Rates and Fees 


Septic Discharge Forms and Applications

Special Event Application for Temporary Wastewater Discharge Permit

Significant Discharger Application Form

Wastewater Local Limits for Discharges 



Roanoke Regional Water Pollution Control Plant
1502 Brownlee Avenue, S.E.
Roanoke, VA 24014