Western Virginia Water Authority
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- The cost of one bottle of water from a vending machine is equivalent to the cost of drinking 8 glasses of tap water every day for a year.
- A gallon of water weighs 8.34 pounds.
- The Water Authority maintains almost 1500 miles of drinking water pipes. If you put them end-to-end, they would stretch from Roanoke to Colorado Springs, CO.
- At one drip per second, a faucet can leak 3,000 gallons of water per year.
- Water is the only substance naturally found on earth as a solid, liquid and gas.
- Over 713 gallons of water go into the production of one cotton T-shirt.
- The Authority’s Water Pollution Control Plant is regarded as one of the best bird-watching areas in the mid-Atlantic region.
- The Water Authority maintains over 6,000 fire hydrants in our service area. Fire hydrants are connected to the public drinking water distribution lines, so water from a fire hydrant is drinking water.
- There are over 23,000 manholes in our service area.
- Carvins Cove Natural Reserve is the second largest municipal park in the United States.
- The Authority’s Water Pollution Control Plant covers over 100 acres of land.
- More people in the world have a mobile phone than have a toilet.
- The Water Authority treats 19-million gallons of drinking water a day although we have the capacity to treat 56-million gallons per day.
- The Authority’s Water Pollution Control Plant treats almost 37-million gallons of wastewater a day from all across the Roanoke Valley.
- There are 51 drinking water storage tanks in our service area. They each hold between 500,000 – 2-million gallons of water.
- Most of the treated drinking water used in a home is for toilet flushing.
News
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Current Outages Map
Is there a water line break in your area? Search for your address on our Outage Map to see outages and estimated times of repair.
3/17/2026
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Reservoir Levels
Click to see today's reservoir levels.
3/17/2026
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Dig with Care
Be safe. Call 811 before you dig.
3/17/2026 8:30:00 AM
Online Contact Form
Due to scheduled system maintenance, the Contact Us Form will be unavailable from 8:30 am to 5:30 pm Friday, April 3rd, 2026. Thank you for your patience.
Please note that Contact Form submissions and emails are only monitored during our regular business hours of Monday through Friday from 8:00 AM to 5:00 PM.
If you have a sewer or water emergency after hours, please call (540) 853-5700. Calls regarding water main breaks or sewer problems are answered 24-hours a day by representatives in the Roanoke County 911 Call Center. If you have a question about your account, we have customer service representatives available Monday-Friday from 8:00 AM to 5:00 PM.
Customer Service Location
Western Virginia Water Authority
601 S. Jefferson Street
Roanoke, VA 24011
Phone (540) 853.5700
Fax (540) 283.8201