Western Virginia Water Authority
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- The cost of one bottle of water from a vending machine is equivalent to the cost of drinking 8 glasses of tap water every day for a year.
- A gallon of water weighs 8.34 pounds.
- The Water Authority maintains almost 1500 miles of drinking water pipes. If you put them end-to-end, they would stretch from Roanoke to Colorado Springs, CO.
- At one drip per second, a faucet can leak 3,000 gallons of water per year.
- Water is the only substance naturally found on earth as a solid, liquid and gas.
- Over 713 gallons of water go into the production of one cotton T-shirt.
- The Authority’s Water Pollution Control Plant is regarded as one of the best bird-watching areas in the mid-Atlantic region.
- The Water Authority maintains over 6,000 fire hydrants in our service area. Fire hydrants are connected to the public drinking water distribution lines, so water from a fire hydrant is drinking water.
- There are over 23,000 manholes in our service area.
- Carvins Cove Natural Reserve is the second largest municipal park in the United States.
- The Authority’s Water Pollution Control Plant covers over 100 acres of land.
- More people in the world have a mobile phone than have a toilet.
- The Water Authority treats 19-million gallons of drinking water a day although we have the capacity to treat 56-million gallons per day.
- The Authority’s Water Pollution Control Plant treats almost 37-million gallons of wastewater a day from all across the Roanoke Valley.
- There are 51 drinking water storage tanks in our service area. They each hold between 500,000 – 2-million gallons of water.
- Most of the treated drinking water used in a home is for toilet flushing.
News
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Reservoir Levels
Click to see today's reservoir levels.
6/15/2026
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Voluntary Water Conservation is Now in Effect
The Western Virginia Water Authority is asking customers to voluntarily reduce their water usage
7/9/2026 9:25:00 AM
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Use Water Wisely
Small changes can make a big impact. Using water wisely is one of the easiest ways to help protect our water supplies while also lowering your utility bill.
6/15/2026
Online Contact Form
Click here for the Contact Us form.
Please note that Contact Form submissions and emails are only monitored during our regular business hours of Monday through Friday from 8:00 AM to 5:00 PM.
If you have a sewer or water emergency after hours, please call (540) 853-5700. Calls regarding water main breaks or sewer problems are answered 24-hours a day by representatives in the Roanoke County 911 Call Center. If you have a question about your account, we have customer service representatives available Monday-Friday from 8:00 AM to 5:00 PM.
Customer Service Location
Western Virginia Water Authority
601 S. Jefferson Street
Roanoke, VA 24011
Phone (540) 853.5700
Fax (540) 283.8201