Western Virginia Water Authority
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- The cost of one bottle of water from a vending machine is equivalent to the cost of drinking 8 glasses of tap water every day for a year.
- A gallon of water weighs 8.34 pounds.
- The Water Authority maintains almost 1500 miles of drinking water pipes. If you put them end-to-end, they would stretch from Roanoke to Colorado Springs, CO.
- At one drip per second, a faucet can leak 3,000 gallons of water per year.
- Water is the only substance naturally found on earth as a solid, liquid and gas.
- Over 713 gallons of water go into the production of one cotton T-shirt.
- The Authority’s Water Pollution Control Plant is regarded as one of the best bird-watching areas in the mid-Atlantic region.
- The Water Authority maintains over 6,000 fire hydrants in our service area. Fire hydrants are connected to the public drinking water distribution lines, so water from a fire hydrant is drinking water.
- There are over 23,000 manholes in our service area.
- Carvins Cove Natural Reserve is the second largest municipal park in the United States.
- The Authority’s Water Pollution Control Plant covers over 100 acres of land.
- More people in the world have a mobile phone than have a toilet.
- The Water Authority treats 19-million gallons of drinking water a day although we have the capacity to treat 56-million gallons per day.
- The Authority’s Water Pollution Control Plant treats almost 37-million gallons of wastewater a day from all across the Roanoke Valley.
- There are 51 drinking water storage tanks in our service area. They each hold between 500,000 – 2-million gallons of water.
- Most of the treated drinking water used in a home is for toilet flushing.
News
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Boil Water Advisory - Limited Area
Boil Water Advisory for a limited number of customers on Denise Circle, Sourwood Street, and Wesvan Drive Roanoke
11/8/2025
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40 Years After - Remembering the Flood of 1985
11/5/2025 3:17:00 PM
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Dig with Care
Be safe. Call 811 before you dig.
8/29/2025 8:30:00 AM
Incident Investigation/Claim Form
If you believe that your injury, vehicle or personal property damage was a result of an incident involving a water main break, sewer back-up or work performed by the Western Virginia Water Authority, please complete this Incident Investigation/Claim Form below.
Fully complete this form and submit online or download the form and e-mail it to risk.management@westernvawater.org
You can request a paper copy be sent to you by contacting 540.283.2964 or e-mailing to risk.management@westernvawater.org. Completed forms should be mailed to Western Virginia Water Authority (Attn: Risk Management) 601 S Jefferson Street, Suite 210, Roanoke, VA 24011
Be sure to fill the entire form and include any information that will assist us with investigating your claim, such as repair receipt(s), photos of your damage, plumber’s statement/receipt, if appropriate; police report, if appropriate; medical bills and/or medical reports, if appropriate.
For Cleanout reimbursements please send inquiries to Sewer@westernvawater.org
Upon completion of this form, please click Submit. An auto-generated response will be displayed below once your form has been submitted. The form will automatically be forwarded to the Western Virginia Water Authority's Risk Management Division.