Did You

KNOW?

The cost of one bottle of water from a vending machine is equivalent to the cost of drinking 8 glasses of tap water every day for a year.
A gallon of water weighs 8.34 pounds.
The Water Authority maintains almost 1500 miles of drinking water pipes. If you put them end-to-end, they would stretch from Roanoke to Colorado Springs, CO.
At one drip per second, a faucet can leak 3,000 gallons of water per year.
Water is the only substance naturally found on earth as a solid, liquid and gas.
Over 713 gallons of water go into the production of one cotton T-shirt.
The Authority’s Water Pollution Control Plant is regarded as one of the best bird-watching areas in the mid-Atlantic region.
The Water Authority maintains over 6,000 fire hydrants in our service area. Fire hydrants are connected to the public drinking water distribution lines, so water from a fire hydrant is drinking water.
There are over 23,000 manholes in our service area.
Carvins Cove Natural Reserve is the second largest municipal park in the United States.
The Authority’s Water Pollution Control Plant covers over 100 acres of land.
More people in the world have a mobile phone than have a toilet.
The Water Authority treats 19-million gallons of drinking water a day although we have the capacity to treat 56-million gallons per day.
The Authority’s Water Pollution Control Plant treats almost 37-million gallons of wastewater a day from all across the Roanoke Valley.
There are 51 drinking water storage tanks in our service area. They each hold between 500,000 – 2-million gallons of water.
Most of the treated drinking water used in a home is for toilet flushing.

water drops

News

Current Outages Map
Is there a water line break in your area? Search for your address on our Outage Map to see outages and estimated times of repair.

3/17/2026
Reservoir Levels
Click to see today's reservoir levels.

3/17/2026
Dig with Care
Be safe. Call 811 before you dig.

3/17/2026 8:30:00 AM

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Incident Investigation/Claim Form

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Form Instructions

If you believe that your injury, vehicle or personal property damage was a result of an incident involving a water main break, sewer back-up or work performed by the Western Virginia Water Authority, please scroll down and complete this Incident Investigation/Claim Form below.

Be sure to fill the entire form and include any information that will assist us with investigating your claim, such as repair receipt(s), photos of your damage, plumber’s statement/receipt, if appropriate; police report, if appropriate; medical bills and/or medical reports, if appropriate.

Request a Paper Form or Download

If you are unable to fill out the website form below, you may download the form and e-mail it to risk.management@westernvawater.org.

You may also request a paper copy be sent to you by contacting 540.283.2964 or e-mailing to risk.management@westernvawater.org. Completed forms should be mailed to Western Virginia Water Authority (Attn: Risk Management) 601 S Jefferson Street, Suite 210, Roanoke, VA 24011

Be sure to fill the entire form and include any information that will assist us with investigating your claim, such as repair receipt(s), photos of your damage, plumber’s statement/receipt, if appropriate; police report, if appropriate; medical bills and/or medical reports, if appropriate.

To receive a copy of your submission, please fill out your email address below and submit.
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