Helping you do business with the Western Virginia Water Authority

Customer Service Forms & Policies

Automatic Bank Draft   (Please visit our Customer Web page to register your account and select automatic bank drafting from your checking or savings account as your payment option.)

Customer Service Contact Form

Personal Property and Sewer Backup Information

Incident Investigation/Claim Form

Electronic Billing - Please sign into your account on the Customer Web Portal and then visit our Payment Page 

General Business Forms & Policies

General Business Rules and Regulations

Development Rules and Regulations

Identity Theft Prevention Policy

W9 Form

Water Forms and Policies

Application for Temporary Water/Fire Hydrant Meter

General Business Rules and Regulations

Hydrant Flow Test Request Application

Sewer Forms and Policies

FOG Discharge Policy

FOG Discharge Permit Application

Preliminary Pretreatment Wastewater Form

Septic Tank Disosal and Hauler Information

 Final_Backflow Valve Reimbursement Policy

Sewer Cleanout Reimbursement Request

What to Do when you are impacted by a sewer back-up or a break in an Authority water main (printable brochure)

Regulating Inflow and Infiltration

Private Connection I&I Rules and Regulations
I&I Inspection Request Form
Instructions for Viewing & Printing I&I Letters of Conformity

Wastewater Local Limits for Discharges

Wastewater Rules and Regulations