Our walk-in customer service and payment lobby is closed until further notice.  Please click Payment Options for a listing of all the ways you can pay your bill or call us at 853.5700.

Did You

  • The cost of one bottle of water from a vending machine is equivalent to the cost of drinking 8 glasses of tap water every day for a year.
  • A gallon of water weighs 8.34 pounds.
  • The Water Authority maintains almost 1500 miles of drinking water pipes. If you put them end-to-end, they would stretch from Roanoke to Colorado Springs, CO.
  • At one drip per second, a faucet can leak 3,000 gallons of water per year.
  • Water is the only substance naturally found on earth as a solid, liquid and gas.
  • Over 713 gallons of water go into the production of one cotton T-shirt.
  • The Authority’s Water Pollution Control Plant is regarded as one of the best bird-watching areas in the mid-Atlantic region.
  • The Water Authority maintains over 6,000 fire hydrants in our service area. Fire hydrants are connected to the public drinking water distribution lines, so water from a fire hydrant is drinking water.
  • There are over 23,000 manholes in our service area.
  • Carvins Cove Natural Reserve is the second largest municipal park in the United States.
  • The Authority’s Water Pollution Control Plant covers over 100 acres of land.
  • More people in the world have a mobile phone than have a toilet.
  • The Water Authority treats 19-million gallons of drinking water a day although we have the capacity to treat 56-million gallons per day.
  • The Authority’s Water Pollution Control Plant treats almost 37-million gallons of wastewater a day from all across the Roanoke Valley.
  • There are 51 drinking water storage tanks in our service area. They each hold between 500,000 – 2-million gallons of water.
  • Most of the treated drinking water used in a home is for toilet flushing.

water drops



Incident Investigation/Claim Form

Press Enter to show all options, press Tab go to next option

If you believe that your injury, vehicle or personal property damage was a result of an accident or work performed by the Western Virginia Water Authority, please complete this Incident Investigation/Claim Form below. 

The form can also be printed and a hard copy mailed to Western Virginia Water Authority (Risk Management Division) 601 S. Jefferson Street, Suite 210 Roanoke, VA 24011

You can also FAX a copy of this form to (540) 283-2997 or email

Be sure to fill the entire form and include any information that will assist us with investigating your claim, such as repair receipt(s), photos of your damage, plumber’s statement/receipt, if appropriate; police report, if appropriate;  medical bills and/or medical reports, if appropriate. 

If you have questions or concerns regarding repairs following work performed by WVWA near your property and in public space, please call ( 540 ) 283.2964


Upon completion of this form, please click Submit.  An auto-generated response will be displayed below once your form has been submitted.  The form will automatically be forwarded to the WVWA's Risk Management Division. 

  1. To receive a copy of your submission, please fill out your email address below and submit.

Please resolve the captcha.