Our walk-in customer service and payment lobby is closed until further notice.  Please click Payment Options for a listing of all the ways you can pay your bill or call us at 853.5700.

Did You

  • The cost of one bottle of water from a vending machine is equivalent to the cost of drinking 8 glasses of tap water every day for a year.
  • A gallon of water weighs 8.34 pounds.
  • The Water Authority maintains almost 1500 miles of drinking water pipes. If you put them end-to-end, they would stretch from Roanoke to Colorado Springs, CO.
  • At one drip per second, a faucet can leak 3,000 gallons of water per year.
  • Water is the only substance naturally found on earth as a solid, liquid and gas.
  • Over 713 gallons of water go into the production of one cotton T-shirt.
  • The Authority’s Water Pollution Control Plant is regarded as one of the best bird-watching areas in the mid-Atlantic region.
  • The Water Authority maintains over 6,000 fire hydrants in our service area. Fire hydrants are connected to the public drinking water distribution lines, so water from a fire hydrant is drinking water.
  • There are over 23,000 manholes in our service area.
  • Carvins Cove Natural Reserve is the second largest municipal park in the United States.
  • The Authority’s Water Pollution Control Plant covers over 100 acres of land.
  • More people in the world have a mobile phone than have a toilet.
  • The Water Authority treats 19-million gallons of drinking water a day although we have the capacity to treat 56-million gallons per day.
  • The Authority’s Water Pollution Control Plant treats almost 37-million gallons of wastewater a day from all across the Roanoke Valley.
  • There are 51 drinking water storage tanks in our service area. They each hold between 500,000 – 2-million gallons of water.
  • Most of the treated drinking water used in a home is for toilet flushing.

water drops



Signing up for a Presentation or Tour

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We are not yet accepting requests for the upcoming academic year. Once registration does open, we will be contacting school district science and/or curriculum coordinators so that they can pass along the information. We will post on Facebook and Instagram as well. You can also check back for any updates on this website.

In the meantime, check out our recently uploaded Online Options at the Western Virginia Water Authority YouTube channel. There you will find portions of some of our classroom programs.

The Western Virginia Water Authority offers FREE educational programs to students and groups in our service area. Choose from in-class programs, tours of our treatment facilities, and field trip options. Learn more about our classroom programs and our field trip and tour options.

To schedule a presentation or tour, please use the form below (best method) or send us an email.

In-class presentations for K-5 are 45 minutes in length, and we teach each classroom individually--giving multiple presentations within one day. The maximum number of presentations per school day is four.

Field trips and tours require a minimum of ten participants.

In order to provide a safe and enjoyable experience on field trips and tours, age and maximum group size restrictions do apply. Please review field trip and tour options for these details. Please use the "Comments - Special Requests" section in the form below to provide any additional information concerning group sizes, ability levels, specific learning goals, etc.

PLEASE NOTE: Due to ongoing improvements and necessary construction, some facilities have limited availability. Please read the options below carefully.

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