Our walk-in customer service and payment lobby is closed until further notice.  Please click Payment Options for a listing of all the ways you can pay your bill or call us at 853.5700.

Did You

  • The cost of one bottle of water from a vending machine is equivalent to the cost of drinking 8 glasses of tap water every day for a year.
  • A gallon of water weighs 8.34 pounds.
  • The Water Authority maintains almost 1500 miles of drinking water pipes. If you put them end-to-end, they would stretch from Roanoke to Colorado Springs, CO.
  • At one drip per second, a faucet can leak 3,000 gallons of water per year.
  • Water is the only substance naturally found on earth as a solid, liquid and gas.
  • Over 713 gallons of water go into the production of one cotton T-shirt.
  • The Authority’s Water Pollution Control Plant is regarded as one of the best bird-watching areas in the mid-Atlantic region.
  • The Water Authority maintains over 6,000 fire hydrants in our service area. Fire hydrants are connected to the public drinking water distribution lines, so water from a fire hydrant is drinking water.
  • There are over 23,000 manholes in our service area.
  • Carvins Cove Natural Reserve is the second largest municipal park in the United States.
  • The Authority’s Water Pollution Control Plant covers over 100 acres of land.
  • More people in the world have a mobile phone than have a toilet.
  • The Water Authority treats 19-million gallons of drinking water a day although we have the capacity to treat 56-million gallons per day.
  • The Authority’s Water Pollution Control Plant treats almost 37-million gallons of wastewater a day from all across the Roanoke Valley.
  • There are 51 drinking water storage tanks in our service area. They each hold between 500,000 – 2-million gallons of water.
  • Most of the treated drinking water used in a home is for toilet flushing.

water drops



Stand Up Paddleboarding

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drew paddleboarding for web
Carvins Cove SUPweb
Photo by Mary Lou Legg

Please click our News Link on the home page for the most current information on Carvins Cove amenities as information is subject to change due to COVID-19 restrictions.


The Western Virginia Water Authority and the City of Roanoke Parks & Recreation have worked together to develop a Carvins Cove Stand Up Paddleboarding (SUP) Access Program to promote and ensure safe and enjoyable paddleboarding at Carvins Cove while protecting the Roanoke Valley's water supply.

Paddleboarders will need to be SUP certified or take a SUP class before paddleboarding at the Cove.

Paddleboarders must bring their own equipment (board, paddle, PFD, leash) as there will not be SUP equipment to rent at the Carvins Cove Reservoir. A SUP leash must be worn at all times while on the water.  Personal flotation devices are required.

Paddleboarders must be at least 12 years old, and paddleboarders aged 12-16 must be accompanied by an adult at all times.


Paddleboarders need to be aware that water temperatures below 70º Fahrenheit can lower the body's temperature and cause hypothermia. For your safety, wet suits should be worn when water temperatures are below  70º F.  The Carvins Cove Boat Landing attendants reserve the right to restrict paddleboarding access to Carvins Cove when conditions, including low or high water, high winds, water temperature or other conditions make SUP unsafe.

water temp chart

Boating hours:

April 1 to September 30:  seven days a week, 6:30am to 9:30pm
October 1 to March 31:  seven days a week, 8:30am to 6:30pm


Boat Launching Fees:

Cash or check only please.
Annual Fee:  $75.00
Daily Use Fee:  $5.00
All boats must have been out of other waters for at least the previous three weeks.


Questions and SUP Certification Badge Information:
Roanoke City Parks and Recreation
215 Church Avenue, Room 306
Roanoke, VA 24011
Kat Andrew:  540.853.1276


Local Parks and Recreation Programs Where You Can Inquire About SUP Classes
Roanoke City Parks and Recreation
Roanoke County Parks and Recreation


Carvins Cove Boat Landing:  
9644 Reservoir Road
Roanoke, VA 24019