Did You
KNOW?

  • The cost of one bottle of water from a vending machine is equivalent to the cost of drinking 8 glasses of tap water every day for a year.
  • A gallon of water weighs 8.34 pounds.
  • The Water Authority maintains almost 1500 miles of drinking water pipes. If you put them end-to-end, they would stretch from Roanoke to Colorado Springs, CO.
  • At one drip per second, a faucet can leak 3,000 gallons of water per year.
  • Water is the only substance naturally found on earth as a solid, liquid and gas.
  • Over 713 gallons of water go into the production of one cotton T-shirt.
  • The Authority’s Water Pollution Control Plant is regarded as one of the best bird-watching areas in the mid-Atlantic region.
  • The Water Authority maintains over 6,000 fire hydrants in our service area. Fire hydrants are connected to the public drinking water distribution lines, so water from a fire hydrant is drinking water.
  • There are over 23,000 manholes in our service area.
  • Carvins Cove Natural Reserve is the second largest municipal park in the United States.
  • The Authority’s Water Pollution Control Plant covers over 100 acres of land.
  • More people in the world have a mobile phone than have a toilet.
  • The Water Authority treats 19-million gallons of drinking water a day although we have the capacity to treat 56-million gallons per day.
  • The Authority’s Water Pollution Control Plant treats almost 37-million gallons of wastewater a day from all across the Roanoke Valley.
  • There are 51 drinking water storage tanks in our service area. They each hold between 500,000 – 2-million gallons of water.
  • Most of the treated drinking water used in a home is for toilet flushing.

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Payment Options

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 We offer several payment options - please select the one that works best for you.

Should you need assistance with paying your account, these social service agencies may be able to assist you.
Roanoke City                     853-2591
Roanoke County               387-6087
Botetourt County             591-5960

 

Pay Online

You can view your bill and pay by eCheck or credit card on our Customer Web

If you register for paperless billing through our Customer Web, you will be notified by email when your bill is ready to be viewed.

           

By eCheck: When you receive your bill each month, you can make a secure online payment by transferring funds from your personal checking or savings account. This service is free.

By Credit Card: You can pay online with your personal or business Visa, MasterCard, American Express, or Discover/Novus card. A $2.95 transaction fee applies to this service.

Please note that $300 is the maximum single transaction amount (including the $2.95 credit card transaction fee) when paying by eCheck or Credit Card.

Payments made by eCheck or Credit Card are applied immediately and posted the next business day.

 

 

Pay by Automatic Checking or Savings Draft

Simply send us a completed bank draft authorization form and a voided check or savings withdrawal slip, and the Western Virginia Water Authority Utility Billing Office will work with your bank to automatically draft your account for bill payment every month. This convenient recurring process is free and saves you time, checks and postage.

 

 

Pay by Mail

Mail your payment and payment stub using the return envelope provided in your bill to:

Western Virginia Water Authority
P.O. Box 17381
Baltimore, MD 21297-1381

Checks can be made payable to WVWA. Please be sure to include your 12-digit Western Virginia Water Authority account number in the memo field on your check. For your protection, please do not mail cash. To avoid late payment fees, please allow up to five days for payment processing.

 

 

Pay by Phone

By Phone:To make a payment over the phone, please call 853-5700 and press Option 5.

Paying by eCheck: You can make a secure payment over the phone by transferring funds from your personal checking or savings account. This service is free.

Paying by Credit Card: You can pay by phone with your personal or business Visa, MasterCard, American Express, or Discover/Novus card. A $2.95 transaction fee applies to this service.

Please note that $300 is the maximum single transaction amount (including the $2.95 credit card transaction fee) when paying by eCheck or Credit Card.

Payments made by eCheck or Credit Card are applied immediately and posted the next business day.

 

 

Pay in Person

You can pay by cash, check or money order at the Water Authority's Utility Billing Office at 601 S. Jefferson Street. We are located in downtown Roanoke at the corner of Franklin Road and Jefferson Street in the building historically known as the Coulter Building. Payments are accepted in person Monday through Friday, 8 a.m. to 5 p.m., except on holidays.

You can also drop your payment by check or money order in one of the following Western Virginia Water Authority payment drop boxes:

  • In front of the Water Authority headquarters, 601 S. Jefferson Street - in downtown Roanoke at the corner of Franklin Road and Jefferson Street.
  • Across from the City of Roanoke Noel C. Taylor Municipal Building at 215 Church Avenue, SW
  • In the parking lot of the Roanoke County Administration Center at 5204 Bernard Drive

Payments must be placed in the payment drop box before the due date on the bill. Payments placed in payment drop box after 7 a.m. will be credited on the following business day. For your protection, please do not leave cash. No postage is required to use the payment drop boxes.

 

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