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HomeServe Service Line Protection

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The Western Virginia Water Authority has partnered with HomeServeUSA, a company accredited by the Better Business Bureau with an A+ rating,  to offer our customers the option to purchase service line plans for exterior water and sewer lines and in-home plumbing.  Customers will receive mailed offers about these programs from HomeServe.  Purchasing these plans are optional, and we encourage  homeowners to research the program's benefits as they apply to their unique situation including the age of their home and lines and their ability to pay for the service.

For more information about the products offered by HomeServe, please contact their customer care team directly.


Contact:  1.844.849.3621   (this is a toll-free number)


If you are a HomeServe Customer in need of emergency repair service:

Please call the 24=hour repair hotline at 1.844.849.3621.  A repair specialist will assess the issue and dispatch a local, licensed and insured contractor to assist you.  The contractor will contact you directly to set the appointment.


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