Our walk-in customer service and payment lobby is closed until further notice.  Please click Payment Options for a listing of all the ways you can pay your bill or call us at 853.5700.

Did You

  • The cost of one bottle of water from a vending machine is equivalent to the cost of drinking 8 glasses of tap water every day for a year.
  • A gallon of water weighs 8.34 pounds.
  • The Water Authority maintains almost 1500 miles of drinking water pipes. If you put them end-to-end, they would stretch from Roanoke to Colorado Springs, CO.
  • At one drip per second, a faucet can leak 3,000 gallons of water per year.
  • Water is the only substance naturally found on earth as a solid, liquid and gas.
  • Over 713 gallons of water go into the production of one cotton T-shirt.
  • The Authority’s Water Pollution Control Plant is regarded as one of the best bird-watching areas in the mid-Atlantic region.
  • The Water Authority maintains over 6,000 fire hydrants in our service area. Fire hydrants are connected to the public drinking water distribution lines, so water from a fire hydrant is drinking water.
  • There are over 23,000 manholes in our service area.
  • Carvins Cove Natural Reserve is the second largest municipal park in the United States.
  • The Authority’s Water Pollution Control Plant covers over 100 acres of land.
  • More people in the world have a mobile phone than have a toilet.
  • The Water Authority treats 19-million gallons of drinking water a day although we have the capacity to treat 56-million gallons per day.
  • The Authority’s Water Pollution Control Plant treats almost 37-million gallons of wastewater a day from all across the Roanoke Valley.
  • There are 51 drinking water storage tanks in our service area. They each hold between 500,000 – 2-million gallons of water.
  • Most of the treated drinking water used in a home is for toilet flushing.

water drops



Forms and Policies

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Helping you do business with the Western Virginia Water Authority


Customer Service Forms & Policies

Automatic Bank Draft   (Please visit our Customer Web page to register your account and select automatic bank drafting from your checking or savings account as your payment option.)

Customer Service Contact Form

Water/Sewer Availability

Personal Property and Sewer Backup Information

Electronic Billing - Please sign into your account on the Customer Web Portal and then visit our Payment Page 


General Business Forms & Policies

General Business Rules and Regulations

Identity Theft Prevention Policy

W9 Form


Water Forms and Policies

Availability Applications for Water and/or Sewer Service

Application for Temporary Water/Fire Hydrant Meter

General Business Rules and Regulations

Hydrant Flow Test Request Application


Sewer Forms and Policies

(Please see our Wastewater Forms and Policies Page for information about septic haulters and significant dischargers)

FOG Discharge Policy

FOG Discharge Permit Application

Preliminary Pretreatment Wastewater Form

Regulating Inflow and Infiltration

Private Connection I&I Rules and Regulations
I&I Inspection Request Form
Instructions for Viewing & Printing I&I Letters of Conformity

Wastewater Local Limits for Discharges

Wastewater Rules and Regulations