Did You
KNOW?

  • The cost of one bottle of water from a vending machine is equivalent to the cost of drinking 8 glasses of tap water every day for a year.
  • A gallon of water weighs 8.34 pounds.
  • The Water Authority maintains almost 1500 miles of drinking water pipes. If you put them end-to-end, they would stretch from Roanoke to Colorado Springs, CO.
  • At one drip per second, a faucet can leak 3,000 gallons of water per year.
  • Water is the only substance naturally found on earth as a solid, liquid and gas.
  • Over 713 gallons of water go into the production of one cotton T-shirt.
  • The Authority’s Water Pollution Control Plant is regarded as one of the best bird-watching areas in the mid-Atlantic region.
  • The Water Authority maintains over 6,000 fire hydrants in our service area. Fire hydrants are connected to the public drinking water distribution lines, so water from a fire hydrant is drinking water.
  • There are over 23,000 manholes in our service area.
  • Carvins Cove Natural Reserve is the second largest municipal park in the United States.
  • The Authority’s Water Pollution Control Plant covers over 100 acres of land.
  • More people in the world have a mobile phone than have a toilet.
  • The Water Authority treats 19-million gallons of drinking water a day although we have the capacity to treat 56-million gallons per day.
  • The Authority’s Water Pollution Control Plant treats almost 37-million gallons of wastewater a day from all across the Roanoke Valley.
  • There are 51 drinking water storage tanks in our service area. They each hold between 500,000 – 2-million gallons of water.
  • Most of the treated drinking water used in a home is for toilet flushing.

water drops

News

More

Bank Draft Authorization

Print
Press Enter to show all options, press Tab go to next option
notification
Please correct the field(s) marked in red below:

Scroll to the bottom of the page to complete the Bank Draft Authorization form. 

Automatic bank drafting from your checking or savings account assures that your bill is paid in full and on-time every month even if you are out of town.  This convenient recurring process is free.

How do I begin the process?

To become a bank draft customer, we need two things:  

1.  Complete the electronic Bank Draft Authorization form below or print, fill-out and mail the pdf version.
2.  Provide a "voided" check from your checking account or a withdrawal slip from your savings account.  

Once we receive these documents, we work with your bank to draft your checking or savings account each month.

When will my account be drafted?

Initial set-up for the bank draft takes approximately two weeks.  You will receive a message on your bill when participation in the program has been confirmed.  After enrollment, your account will be drafted for the exact amount of your bill on its due date.  You will receive a monthly statement by mail on which your bank draft confirmation message appears.

What if I have questions about my bill?

If you have a question about your water or sewer bill, contact the Western Virginia Water Authority's Utility Customer Service Office at 853.5700 or info@westernvawater.org.

What happens if there is not enough money in my account?

The automatic bank draft is presented to your bank one time for processing.  If your financial institution does not pay the draft because of insufficient funds and returns it to the Authority, your account will be charged a return check fee and processed in the same manner as an insufficient funds check.  If a payment is declined by your financial institution, you may be charged a security deposit by the Authority.

How do I cancel my participation?

If you decide to discontinue participation in the bank draft program, you may cancel by notifying the Western Virginia Water Authority's Collections Office in writing, by FAX, or by phone so that we receive notification at least seven (7) business days prior to the due date of your next bill.

By Mail:  P.O. Box 1140 Roanoke, VA 24006-1140
By Phone:  853.5700
By FAX:  283-8203
By Email:  billing@westernvawater.org

 

Electronic Bank Draft Authorization Form

 *
Electronic Bank Draft Authorization Form
The Western Virginia Water Authority (Authority) is authorized to debit my (check one) for my water/sewer charges on the monthly due date of my account.
The Western Virginia Water Authority (Authority) is authorized to debit my (check one) for my water/sewer charges on the monthly due date of my account.
I understand that this authorization is in effect until the Authority and my financial institution are notified that I no longer desire this service, allowing them reasonable time to act upon my notification (at least seven (7) business days prior to the due date on your bill).  I also understand that if corrections to my account are necessary, they will be reflected on the next billing.  I understand that non-payment due to insufficient funds in my account will be processed by my financial institution and the Authority in the same manner as an insufficient funds check, and that I may be charged an insufficient funds fee by both and a security deposit by the Authority.  I understand that this authorization is non-negotiable and non-transferable.
 *
I understand that this authorization is in effect until the Authority and my financial institution are notified that I no longer desire this service, allowing them reasonable time to act upon my notification (at least seven (7) business days prior to the due date on your bill). I also understand that if corrections to my account are necessary, they will be reflected on the next billing. I understand that non-payment due to insufficient funds in my account will be processed by my financial institution and the Authority in the same manner as an insufficient funds check, and that I may be charged an insufficient funds fee by both and a security deposit by the Authority. I understand that this authorization is non-negotiable and non-transferable.
Please upload a picture of a "voided" check from your checking account or a savings withdrawal slip from your savings account.
 *
For Office Use Only
For Office Use Only
  1. To receive a copy of your submission, please fill out your email address below and submit.
    CAPTCHA
    Change the CAPTCHA codeSpeak the CAPTCHA code