Western Virginia Water Authority
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Boil Water Advisory Lifted - Limited Area
Limited customers impacted on Frankin St, Michael Ave, Nolen St in Ferrum
2/10/2026 8:41:00 AM
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Cold Weather Plumbing Tips
Protect your pipes this winter! Follow these steps to prevent broken pipes in your home.
1/22/2026 1:04:00 PM
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Reservoir Levels
Click to see today's reservoir levels.
1/8/2026
View and Pay Your Bill
Customer Web Portal - Pay Your Bill Here
Customer Web is our online site where you can manage your payment profile(s), sign up for paperless billing, review consumption graphs, view detailed account information, sign up for text or email alerts and pay your bill.
Payment Options
We offer several convenient options to pay your bill including automatic bank drafting and eCheck or credit card payments by phone or web.
Customer Connect
You can register on our website to see daily or hourly consumption (a great tool if you are checking for leaks!), sign up for alerts if your water consumption increases, and get tips on how to save on your water bill.
Winter Averaging
We calculate your residential sewer flow charges based on water consumption during the months of January, February and March when water consumption is usually the lowest. This amount is used to calculate the amount that you will be billed the rest of the year. If you use less water than your calculated winter average during any month, your sewer volume charge will be based on the lower water consumption for that billing period..
