Q: Will I be notified before construction begins?
A: Yes. There will be multiple communication efforts between design and the beginning of construction. Information will be available on the WVWA webpage and also provided through the automated phone system.
Q: Will my driveway be accessible during construction?
A: Yes. We will be providing access to driveways through the duration of the project. We will work with property owners and businesses to coordinate the work schedule to meet your travel needs.
Q: Will I lose service during the construction?
A: Our plan includes installation of the new line while leaving the existing system in place. There may be short periods of service interruption in the event that the existing system is damaged: however, providing continuous service throughout the construction phase is our goal. You will be notified of any planned or unplanned disruption in service via the automated phone system.
Q: Is there anything that I will see that could be confusing?
A: During construction, a new service line will be installed next to the old one. You will still be on the current system until the project is fully complete. In some cases, there can be 30-60 days between service install and the switch to a new system.
Q: How will restoration / repairing damage to grass be handled?
A: Any alteration to your property will be restored as soon as possible based on the project schedule. There will be WVWA representatives on site to communicate with property owners about when the restoration will occur and to address any questions that you may have about the project. Contact information for WVWA representatives will be communicated before work begins.
Q: Will travel be impacted (cars and or school buses)?
A: A Maintenance of Traffic plan will be developed by WVWA to provide constant travel access in the project area throughout the duration of the project. Maintaining school bus pick-up and drop-off routes and schedules will be a priority.