Our walk-in customer service and payment lobby is closed until further notice.  Please click Payment Options for a listing of all the ways you can pay your bill or call us at 853.5700.

Did You

  • The cost of one bottle of water from a vending machine is equivalent to the cost of drinking 8 glasses of tap water every day for a year.
  • A gallon of water weighs 8.34 pounds.
  • The Water Authority maintains almost 1500 miles of drinking water pipes. If you put them end-to-end, they would stretch from Roanoke to Colorado Springs, CO.
  • At one drip per second, a faucet can leak 3,000 gallons of water per year.
  • Water is the only substance naturally found on earth as a solid, liquid and gas.
  • Over 713 gallons of water go into the production of one cotton T-shirt.
  • The Authority’s Water Pollution Control Plant is regarded as one of the best bird-watching areas in the mid-Atlantic region.
  • The Water Authority maintains over 6,000 fire hydrants in our service area. Fire hydrants are connected to the public drinking water distribution lines, so water from a fire hydrant is drinking water.
  • There are over 23,000 manholes in our service area.
  • Carvins Cove Natural Reserve is the second largest municipal park in the United States.
  • The Authority’s Water Pollution Control Plant covers over 100 acres of land.
  • More people in the world have a mobile phone than have a toilet.
  • The Water Authority treats 19-million gallons of drinking water a day although we have the capacity to treat 56-million gallons per day.
  • The Authority’s Water Pollution Control Plant treats almost 37-million gallons of wastewater a day from all across the Roanoke Valley.
  • There are 51 drinking water storage tanks in our service area. They each hold between 500,000 – 2-million gallons of water.
  • Most of the treated drinking water used in a home is for toilet flushing.

water drops



Authority Cares

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a utility assistance program of the Western Virginia Water Authority

glass of water pouring

Authority Cares is the utility assistance program of the Western Virginia Water Authority that can help customers that may experience difficulty in paying their water or sewer bill.

How does the program work?Authority Cares logo blue font

Customers who are not able to pay their utility bill are encouraged to contact our partner, Central Intake at 540.853.1163 before their bill is due to see if they might quality for assistance through the Authority Cares program.  If you have been financially impacted by the COVID-19 crisis and need help to pay your water and sewer bill, you may qualify for financial assistance through the Authority Cares program.  Please call  Central Intake now at 540-853-1163 or email to ask about  assistance.  We want to help  our customers avoid a future service disconnection.  
If a customer qualifies for assistance, Central Intake will use Authority Cares funds to make a pledge towards the customer's utility bill.  Please note, the Authority notifies customers twice before disconnecting service for non-payment - first in writing when the bill is past due and again via an automated phone call. Customers in need of assistance are strongly encouraged to contact Central Intake for possible assistance upon receiving the first written notification but definitely prior to their utility service being disconnected for non-payment.
Bank On Roanoke Valley, a program of the United Way Roanoke Valley, will also be able to offer free financial coaching to any customer who participates in the Authority Cares program.  Customers who contact Central Intake for assistance more than once in a 12-month period may be required to receive the free financial coaching. For more information on Bank On Roanoke Valley, please call 540.777.4203.


How is the program funded?

In the spring of 2017, the Water Authority partnered with HomeServe Service Line Protection program to offer customers insurance on their exterior water line, sanitary sewer line or internal plumbing. The insurance can pay for necessary repairs in the case of a break on the customer's line.   A percentage of each sale of these products is credited to the Water Authority.  Those funds are used to fund the Authority Cares program to assist customers who need assistance in paying a water or sewer bill from time to time.


The Central Intake Partnership

The Water Authority approached the United Way of Roanoke Valley to identify ways that we can work together to utilize funding to assist customers who are struggling with paying their water and sewer bills, and to find ways that we could prevent these situations from happening again.  The United Way has a strong history of collaboration and works with many agencies to find the help that people in our community need.
Central Intake, a United Way partner, was brought in to be the central point of contact for customers needing assistance.  They had the staff and expertise to screen Authority customers needing assistance and guide them to the help they needed.
Customers needing assistance can now make one call to Central Intake at 540.853.1163.  Customers will also be given access to free financial coaching through the United Way's Bank On Roanoke Valley program, empowering them to address barriers to financial stability.


The Bank On Roanoke Valley Partnership


Bank On Roanoke Valley helps residents of the Roanoke Valley find financial stability.  When Authority customers contact Central Intake about getting assistance through Authority Cares, they will also learn about the free financial coaching services offered by Bank On Roanoke Valley.