Our walk-in customer service and payment lobby is closed until further notice.  Please click Payment Options for a listing of all the ways you can pay your bill or call us at 853.5700.

Did You

  • The cost of one bottle of water from a vending machine is equivalent to the cost of drinking 8 glasses of tap water every day for a year.
  • A gallon of water weighs 8.34 pounds.
  • The Water Authority maintains almost 1500 miles of drinking water pipes. If you put them end-to-end, they would stretch from Roanoke to Colorado Springs, CO.
  • At one drip per second, a faucet can leak 3,000 gallons of water per year.
  • Water is the only substance naturally found on earth as a solid, liquid and gas.
  • Over 713 gallons of water go into the production of one cotton T-shirt.
  • The Authority’s Water Pollution Control Plant is regarded as one of the best bird-watching areas in the mid-Atlantic region.
  • The Water Authority maintains over 6,000 fire hydrants in our service area. Fire hydrants are connected to the public drinking water distribution lines, so water from a fire hydrant is drinking water.
  • There are over 23,000 manholes in our service area.
  • Carvins Cove Natural Reserve is the second largest municipal park in the United States.
  • The Authority’s Water Pollution Control Plant covers over 100 acres of land.
  • More people in the world have a mobile phone than have a toilet.
  • The Water Authority treats 19-million gallons of drinking water a day although we have the capacity to treat 56-million gallons per day.
  • The Authority’s Water Pollution Control Plant treats almost 37-million gallons of wastewater a day from all across the Roanoke Valley.
  • There are 51 drinking water storage tanks in our service area. They each hold between 500,000 – 2-million gallons of water.
  • Most of the treated drinking water used in a home is for toilet flushing.

water drops




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Botetourt Joins the Authority
Carvins Cove Spillway 2015
toasting the new sml wtf
2015Christmas Parade Float

 In the News...


Prescription Drug Take-Back

Over 36,000 pounds of prescription medications have been collected at area take-back events.  These events, sponsored by the Western Virginia Water Authority, Roanoke Area Youth Substance Abuse Coalition, area law enforcement officers and the Drug Enforcement Administration provide a free, secure place to dispose of unwanted medications and helps protect our waterways,  prevent drug abuse and makes our communities safer. 

The next Prescription Drug Take-Back Day will be scheduled at a future date.  Please visit one of the year-round medication collection locations listed below or visit for specific drug disposal sites in your area.

Where can you safely dispose of medications between take-back events?

Year-round medication disposal is available at permanent drop-off boxes around the valley.  

  • Sheriff’s Annex behind the Roanoke County Juvenile Relations building at the corner of E. Calhoun Street and Strawberry Lane
  • Vinton Police Dept: 311 S Pollard Street
  • Walgreens at the intersection of Williamson and Hershberger
  • CVS at Towers Mall - CVS Towers: 2001 Colonial Ave; Roanoke
  • Carilion Clinic Pharmacy - 3737 W. Main Street Salem
  • Carilion Medical Center Pharmacy 2001 Crystal Spring Avenue Roanoke
  • Carilion Roanoke Memorial Hospital
  • Carilion New River Valley Medical Center
  • Carilion Franklin Memorial Hospital
  • Carilion Giles Community Hospital
  • Carilion 3 Riverside Circle, Roanoke



Water Authority in the News

Information about Flushing for Businesses Reopening May 15, 2020
Authority Dedicates L-O-V-E sign in SE Roanoke

Virginia Tech Launches System to Predict Water Conditions in the Authority's Reservoir
New Smith Mountain Lake Water Treatment Facility Dedicated
Editorial The Roanoke Times - Good News in Moneta
VT Collaborates with WVWA to Improve Water Quality
Editorial The Roanoke Times - Government Efficiency
Tinker Creek Tunnel at Carvins Cove turns 50 
Benjamin Franklin Middle School students enjoy "Creek Week"
Blue Ridge Brawlers are National Champion Operations Challenge Team
Editorial:  Spring Hollow and the Water Authority formation help with economic development
Botetourt County joins the Western Virginia Water Authority




Winter Averaging Program

With the Winter Averaging billing methodology,  residential customers' sanitary sewer volume charges will be billed based on winter water consumption.

Update Your Contact Information

Update your contact information, click here to access CodeRED Community Notification Enrollment to provide us with your most recent contact information.