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Contact Us

Western Virginia Water Authority
601 S. Jefferson Street
Roanoke, VA 24011
Phone: (540) 853-5700
Fax: (540) 853-1600

Our normal office hours are Monday-Friday, 8am - 5pm. To report a water or sewer emergency when the offices are closed, please call 853.5700.

You can contact a specific Water Authority employee by using the firstname.lastname@westernvawater.org format or by using the spell by name directory at 853.5700.

Your Water Authority account is available through the View and Pay Your Bill link on our homepage. You can see your current balance and due date, view your payment history, monitor your consumption history and view a summary of your monthly billing balances.

You can also contact the Water Authority electronically by filling out the online form.