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Contact Us

Western Virginia Water Authority
601 S. Jefferson Street
Roanoke, VA 24011
Phone: (540) 853-5700
Fax: (540) 853-1600
info@westernvawater.org

Our normal office hours are Monday-Friday, 8am - 5pm. To report a water or sewer emergency when the offices are closed, please call 853-5700.

The Water Authority offices will be closing at 2pm on December 24 and will reopen on Monday, December 29 at 8am. The offices will also be closing Wednesday, December 31 at 2pm and will reopen on Friday, January 2 at 8am.

You can email a specific Water Authority employee by using the firstname.lastname@westernvawater.org format.

Your Water Authority account is now available through the View and Pay Your Bill link on our homepage. You can see your current balance and due date, view your payment history, monitor your consumption history and view a summary of your monthly billing balances.


You can also contact the Water Authority electronically by filling out the online form.