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Payment Options
Payment Assistance
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Payment Options



We offer several payment options - please select the one that works best for you.




Customer Web: You can view your bill and pay by eCheck or credit card on our Customer Web - Follow these step-by-step screen shots.

If you register for paperless billing through our Customer Web, you will be notified by email when your bill is ready to be viewed.

Click here to learn how to use all the great Customer Web features.

By eCheck: When you receive your bill each month, you can make a secure online payment by transferring funds from your personal checking or savings account. This service is free.

By Credit Card: You can pay online with your personal or business Visa, MasterCard, American Express, or Discover/Novus card. A $2.95 transaction fee applies to this service.

Please note that $300 is the maximum single transaction amount (including the $2.95 credit card transaction fee) when paying by eCheck or Credit Card.

Payments made by eCheck or Credit Card are applied immediately and posted the next business day.


By Automatic Checking or Savings Draft: Simply send us a completed bank draft authorization form and a voided check or savings withdrawal slip, and the Western Virginia Water Authority Utility Billing Office will work with your bank to automatically draft your account for bill payment every month. This convenient recurring process is free and saves you time, checks and postage.


By Mail: Mail your payment and payment stub using the return envelope provided in your bill to: Western Virginia Water Authority, P.O. Box 17381, Baltimore, MD 21297-1381. Checks can be made payable to WVWA. Please be sure to include your 12-digit Western Virginia Water Authority account number in the memo field on your check. For your protection, please do not mail cash. To avoid late payment fees, please allow up to five days for payment processing.


By Phone: To make a payment over the phone, please call 853-5700 and press Option 5.

By eCheck: You can make a secure payment over the phone by transferring funds from your personal checking or savings account. This service is free.

By Credit Card: You can pay by phone with your personal or business Visa, MasterCard, American Express, or Discover/Novus card. A $2.95 transaction fee applies to this service.

Please note that $300 is the maximum single transaction amount (including the $2.95 credit card transaction fee) when paying by eCheck or Credit Card.

Payments made by eCheck or Credit Card are applied immediately and posted the next business day.


You can pay by cash, check or money order at the Water Authority's Utility Billing Office at 601 S. Jefferson Street. We are located in downtown Roanoke at the corner of Franklin Road and Jefferson Street in the building historically known as the Coulter Building. Payments are accepted in person Monday through Friday, 8 a.m. to 5 p.m., except on holidays.

You can also drop your payment by check or money order in one of the following Western Virginia Water Authority payment drop boxes:
  • In front of the Water Authority headquarters, 601 S. Jefferson Street - in downtown Roanoke at the corner of Franklin Road and Jefferson Street.
  • Across from the City of Roanoke Noel C. Taylor Municipal Building at 215 Church Avenue, SW
  • In the parking lot of the Roanoke County Administration Center at 5204 Bernard Drive
Payments must be placed in the payment drop box before the due date on the bill. Payments placed in payment drop box after 7 a.m. will be credited on the following business day. For your protection, please do not leave cash. No postage is required to use the payment drop boxes.