Employment

Current employment opportunities with the Western Virginia Water Authority are posted below. A hard copy of the employment application form may be printed from this location. After the application has been completed, please mail, fax or drop off at the Water Authority's Human Resource Office. The address is: Western Virginia Water Authority, Human Resources Office, 601 S. Jefferson Street, Suite 240, Roanoke, VA 24011. Phone number (540) 853-5796, for a message describing information on available positions.
Fax number (540) 853-5708 to fax an application.
All applications are kept active for 60 calendar days from the date received by Human Resources.
Only applications for advertised positions will be reviewed.


Positions:

Utility Billing Representative (Part-Time) Job Description

Utility Billing Representative (Part-Time)

Division: Customer Service & IS
Status: Non-Exempt
Reports to: Senior Utility Billing Representative
Hours Work: 30-36 per week
Benefits: Part-time benefit package
Hourly Range: $10.55-$13.19

SUMMARY OF JOB
Performs a high volume of work of moderate difficulty in bill preparation; resolves customer service request about billings, problems and procedures. Performs complex analysis, which requires judgment involving interpretation and application of departmental policies. Maintains departmental account records and accounting documentation for monthly reconciliation of billing and revenue.

ESSENTIAL DUTIES AND RESPONSIBILITIES
Includes the following. Other duties may be assigned or scheduled.

Reviews meter readings prior to billing to determine if readings are inconsistent with normal usage and issues recheck readings orders, work

orders for maintenance.

Posts and updates adjustments, budget billing cycle billing, off-cycle billing, cancel/rebills and final billing.

Manually computes sewer exemption charges for special accounts.

Computes all exceptional billing not handled by utility billing system.

Calculates adjustments to customer accounts due to over-reads, estimations, and leaks.

Assists customer service department with billing questions as necessary.

Initiates work orders for field service work via the automated work order system.

Updates customer information files to reflect locations, meters, mailing address changes, etc.

Files completed work in accordance with department policy.

Communicates with field staff as needed via radio and cell phone.

SUPERVISORY RESPONSIBILITIES
None.

QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Ability to work with minimal supervision.

Ability to work safely and obey all safety rules.

Ability to communicate effectively, both verbal and in writing.

Ability to establish and maintain effective working relationship with coworkers, other Water Authority departments and the general public.

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, maps and procedure manuals.

Ability to apply common sense understanding to carry out instructions furnished in writing, oral or diagram form.

Ability to work alone or in a team environment.

Must possess and maintain a good work ethic with a strong emphasis on good attendance, reporting to work on time, completing job

assignments in a timely manner, maintaining a good work attitude, performing all job duties as assigned and/or scheduled.

Ability to handle high levels of stress that may occur at various times during the week.

Ability to handle high work volume while meeting deadline and billing schedules.

Strong knowledge of various software packages such as Microsoft Word and Excel.

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals and to compute

rate, ratio, and percent.

Ability to solve problems involving several concrete variables in standardized situations.

EDUCATION and/or EXPERIENCE
Graduation from high school or GED equivalent supplemented by college level course work in accounting, information systems, business, bookkeeping or other related fields; two (2) or more years related experience and/or training in an automated environment and customer service experience preferably in utilities or equivalent combination of education and experience.

CERTIFICATE, LICENSE, REGISTRATION REQUIREMENTS
Must possess a valid Virginia driver's license or have the ability to obtain one within 60 days of employment date. No more than six (6)
demerit points on driving record if required to drive Water Authority vehicles.

PHYSICAL DEMANDS OF THIS JOB
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to walk, stand, sit; use hands to finger, handle, or feel; reach

with hands and arms; talk and hear.

Specific vision abilities required by this job include ability to adjust focus.

Employee must regularly lift and/or move up to 10 pounds.

WORK ENVIRONMENT ENCOUNTERED IN THIS JOB
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually low.

Employee is subject to normal work conditions as required in an office setting.

GENERAL STATEMENT AND SELECTION GUIDELINES
The above statements describe the general nature and level of work assigned to in this job position. They should not be construed as an exhaustive list of all job duties or tasks performed by personnel so classified.

The following will identify the selection guidelines for job placement:

WVWA application

Rating of education, experience, training and qualifications

Reference checks

Interview with WVWA management team

Applicant must pass a pre-employment physical and drug/alcohol test

A criminal background check and social security number verification will be performed. The results must match information provided by the

applicant on the WVWA application

Job related test might be required and would be administered to all applicants applying for the position