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Service and Billing

Water and sewer rate and fee charges are used to offset operating, maintenance, labor, chemical and energy costs required to provide quality water to residences and businesses. The Western Virginia Water Authority provides 23 million gallons of water per day at one of the lowest rates in the Commonwealth of Virginia. In addition, rates fund the replacement of water mains used to deliver water, the maintenance of water meters to ensure accurate billing and maintenance of the city's water filtration and water pollution control plants.

The Authority's water and sewer rates and fees include consumption rates for domestic, commercial and industrial service; minimum charges; fire service charges; water service connection and meter charges; and fire service connection and meter charges.

Helpful Links:

Water/Sewer Connection, Disconnection and Payment

Understanding Your Water/Sewer Bill

Payment Options

  • Payment Options The Authority offers several different payment options including Automatic Bank Draft, electronic billing, eCheck payments and payments by mail.

Service Lines
  • Service Lines The Field Operations Division is responsible for water and sewer lines located on public property. To report water main breaks, broken hydrants, sewer backups or sewer blockages, call 853-5700 24/7.
  • Locate Your Master Valve If you ever have to turn off water FAST, you will need to know where your master valve (also called main water cut-off valve) is located. When an emergency such as a major leak or broken water pipe occurs, the first thing you will need to do is shut the water off. If you act quickly, you may prevent costly water damage to your home and valuables.
  • Sewer Back-Ups Sewer back-ups are rare. Fortunately, main line sewage back-ups don't happen very often. The Western Virginia Water Authority operates and maintains almost 500 miles of sewer mains and 35,000 lateral connections. It's important to know in advance what to do if it happens at your home or business.
  • Cold Weather Plumbing Tips Information on helping to prevent your water pipes from freezing!
  • Leaks and High Bills Leaks can waste hundreds and even thousands of gallons of water. Routinely checking plumbing for leaky faucets, toilets, and outside taps is a great water conservation practice.
  • Meter ReadingWater meters record the consumption of water so that water and sewer bills can be generated. We offer you simple instructions so you can learn how to read your water meter and how to use your water meter to locate leaks on your property.